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Milestones

The job, agreed one milestone at a time

Scope and stages agreed up front, evidenced as the work happens, approved in a tap. A single source of truth that keeps your client informed, happy and protected.

Agreed up front Evidenced as you go On the record for good
The mechanics

Agreed up front. Evidenced as you go.

A milestone isn't a promise. It's a completed stage with the evidence attached, waiting on your customer's approval. Nothing goes on the record without both.

1

Agree the milestones

The job is broken into stages before work starts, so both sides know exactly what's included and what "done" looks like for each one.

2

Evidence as you go

Photos and video captured on site, attached to the stage they belong to, the record builds itself while you work.

3

Approval in a tap

Your customer reviews the evidence and approves the stage in the app, or asks a question against it, in the same place, before they do.

4

On the record for good

What was agreed, the evidence, the questions and the approval live on the same stage, one record both sides can see, for the life of the job and after.

Real world example

A £10,000 bathroom renovation

Four stages. The third one is approved this morning.

Bathroom renovation Total £10,000
Deposit £1,000 ✓ Approved
First fix £3,000 ✓ Approved
Tiling and installation £5,000 Approved this morning
Finishing and snagging £2,000 ◷ Upcoming
Tiling and installation, approved today
Stage approved £5,000
Evidence attached Photos & video
Customer informed Instantly
On the record For good

The scope, the evidence and the approval all live on the same stage, nothing to chase, nothing to re-type, nothing lost.

The questions

How milestones work, and what gets recorded

Who decides the milestones? +

You do, with your customer, before the work starts. Each stage says what's included and what finished looks like, so approval is a decision about evidence, not a negotiation from memory.

What if my customer doesn't approve a stage? +

They can ask a question against the stage instead, and you answer in the same place. Nothing goes on the record as approved until they're happy. That's the protection, for both of you.

What if my customer has a question about a stage? +

They can raise it in the app, against the stage it's about, before approving. You answer in the same place, so the question, the answer and the evidence stay together instead of scattered across texts and calls.

What does Rivvet cost? +

Downloading the app and setting up your business is free, with no obligation. Plans and pricing are shown clearly in the app, no hidden fees, no surprises.

What ends up on the record? +

For every stage: what was agreed, the photo and video evidence, the questions and answers, and the approval, one shared view both sides can check at any time, during the job and after it.

Is my information secure? +

Yes. Rivvet uses industry-standard security to protect your account and your information, and every action on a job, from evidence to approvals, is logged against who did it and when.

Every milestone, on the record

Download Rivvet Trade, set up your business and run your next job on a single source of truth. Every new trade is reviewed before their first job goes live.

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